Centrelink have begun pushing all customer contact away from face-to-face contact. They are encouraging customers to either go online through a MyGov account or call them directly over the phone. With this change some pensioners may be feeling a little overwhelmed with how they will continue to communicate with Centrelink.
We know not everyone is tech savvy, knowing exactly how to navigate their way online. Some individuals may not even own a computer or device capable of accessing a MyGov account. We certainly don’t want anyone spending half the day, pressing any number of options and waiting on hold just to speak with someone in Centrelink.
This is where we can help
If you or someone you know is in this situation, this is where we can help. We will meet with you twice per year, on the first visit you can authorise us to become your Centrelink nominee. This will then provide us with the ability to update all of your income and asset information with Centrelink. We will ensure you are getting the maximum benefits you’re entitled to as well as the peace of mind knowing it’s taken care of. There is also someone there to turn to should you have any questions.
If you would like more information on this or to schedule your first appointment, please call our office.